International Community Health Services (ICHS) was recently recognized with the highest recognition, Level 3 status, as a Patient-Centered Medical Home (PCMH) through the National Committee for Quality Assurance (NCQA), a private, non-profit organization dedicated to improving health care quality.
ICHS’s International District and Holly Park clinics were both awarded with Level 3 Recognition after undergoing, extensive review of patient access, teamwork and technology operating standards. The PCMH model emphasizes team-led primary care, patient feedback and prevention.
“The top priority at ICHS is to work as a team with patients and offer the best care possible in an effective and efficient manner,” said Teresita Batayola, ICHS CEO. “As a community health center, our goal has always been to provide comprehensive, affordable and culturally-competent care to anyone in need, and the PCMH approach makes sense for us.”
Under the PCMH model, ICHS patients receive care from a team of dedicated health care professionals. The health care team includes medical assistants, pharmacy staff, nurses, nutritionists, health educators, interpreters, eligibility experts, and referral coordinators who all coordinate their efforts to deliver best possible care for the patient.
Another component of the PCMH model is the use of electronic health records to enable team members, including outside specialists, to work together efficiently.
Dr. Grace Wang, ICHS Medical Director, adds, “This achievement is the result of an interdisciplinary effort by ICHS staff from several departments. The Holly Park pilot team led the way with developing, testing, and implementing methods to improve the care we provide to our patients. Thanks to everyone’s efforts, ICHS is one of the few community health centers in Washington State to achieve NCQA PCMH Level 3 Recognition.”