News

ICHS Solidarity with Black Lives Matter

On June 24, 2020, International Community Health Services (ICHS) released the following statement of solidarity with the Black Lives Matter movement, outlining our 10 demands for police reform and our commitments to fighting systemic racism.


We are outraged and saddened by the murders of George Floyd, Breonna Taylor, Ahmaud Arbery, Tony McDade, and Rayshard Brooks. Their deaths are endemic to the crisis of police brutality and structural racism in this country. We also remember and honor the lives of our Black neighbors and community members who were killed by police here in Washington: Charleena Lyles, Manuel Ellis, Che Taylor, Mi’Chance Dunlap-Gittens and many others.

As public health advocates and as a health center dedicated to serving our communities and promoting health equity for all, we are committed to challenging racism and the system that upholds it. We stand in solidarity with those calling for racial justice, police accountability and criminal justice reform. We stand in solidarity with our Black family members, colleagues, friends and communities to say enough is enough. Black Lives Matter.

ICHS reaffirms its birthright as an organization founded to assure access to quality health care for those who need it. We recommit ourselves to dismantling systemic racism that manifests as health inequities and police violence as well as anti-Blackness in the Asian American and Pacific Islander communities in which we are rooted.


“In recent weeks, the U.S. has seen nationwide protests demanding justice and the end of police killings of Black Americans. These protests have further illuminated the long standing systemic racism that exists in America. But we know that racism is deeply embedded. As a community health center, we see firsthand its impact on the health of our communities. As an organization dedicated to health equity, we commit to challenging racism in our police departments and working with our community partners on bold steps forward.”

– Teresita Batayola
ICHS President and CEO

 

Asqual Getanek, medical director and physician, ICHS International District Clinic

“The COVID-19 pandemic has further exposed the well documented health disparities that stem from systemic racism and the implicit and explicit biases in testing and delivery of care. As health care workers, we embrace justice as one of the four pillars of biomedical ethics – the others being autonomy, non-maleficence and beneficence. We all have a responsibility to look introspectively into our own implicit biases.”

– Dr. Asqual Getaneh
ICHS Chief Medical Officer

We’re here for you

Welcoming new patients during the COVID-19 pandemic and beyond

The pandemic has changed many things, including how we deliver care and services to keep you safe and healthy. We’ve added more ways to connect you to your doctor, dentist or behavioral health provider, as well as to resources like food, housing, low cost insurance and transportation. We’re also delivering prescriptions to your home. What hasn’t changed is our commitment to providing high-quality affordable health care and our welcome to all, regardless of income, insurance or immigration status.

Call us: 206.788.3700

Convenient and easy telehealth visits

ICHS doctors, dentists, behavioral health specialists and Women, Infant and Children’s Nutrition Program (WIC) consultants are all available by telehealth appointment.

Just like in-person visits, our care team can:

Health and safety is our priority

Don’t put off your health. If you need to walk into one of our clinics, we have strict procedures in place to prevent the spread of COVID-19.

  • All patients and visitors are screened for symptoms and have their temperatures checked prior to entering our clinics.
  • Waiting time is cut down to minimize social contact. You will be moved quickly from check-in to exam room.
  • The number of guests is limited and our waiting rooms have been configured to ensure safe physical distancing.
  • All visitors are asked to wear a mask when they arrive. If you do not have a mask, one will be provided. Staff are masked at all times
  • Hand sanitizer is readily available throughout each clinic. Exam rooms are fully sanitized between visits. Common areas and high-touch spots are disinfected multiple times daily.

COVID-19 information and testing

Anyone who has COVID-19 symptoms should get tested right away. Many King County locations provide free COVID-19 testing – regardless of immigration or insurance status. Please call us at (206) 788-3700 for more information on receiving a test at an ICHS clinic.

ICHS is not an emergency medical facility and we are not providing COVID-19 treatment or antibody testing.

We recommend regularly visiting King County Department of Public Health’s website for the most up-to-date public health information.

Serving our community

LH Meal Prep
ICHS Legacy House staff prepare bags of meal donations for seniors living in the Chinatown-International District. ICHS has been partnering with SCIDpda during the COVID19 pandemic in meal deliveries to keep our communities healthy.

At ICHS, our mission to promote health equity extends beyond our clinic walls. From providing meals to vulnerable seniors in the Chinatown-International District to providing in-language health information and addressing the rise in hate crimes and stigma, ICHS is on the front lines caring for our community.

ICHS clinics

Bellevue

Holly Park Medical & Dental Clinic

Holly Park

International District Medical and Dental Clinic

International District

Shoreline

ICHS Foundation raises over $270,000 for patient care during unprecedented times

Banner

The International Community Health Services Foundation raised over $270,000 during the first-ever Bloom Online Fundraiser, surpassing an initial goal of $200,000. Hundreds contributed as the COVID-19 pandemic prompted a virtual fundraising strategy in light of new uncertainties and social distancing.

All donations directly serve over 32,000 ICHS patients across King County to provide discounted and free health services in over 50 languages. The funds will help mitigate the impacts of a pandemic that has taken a financial toll on many families in the region, making vital health services out of reach.

“I want to thank our generous sponsors and donors, whose support for ICHS never wavered amidst the uncertainties that this pandemic brought,” writes Leeching Tran, ICHS Foundation Board president. “When we realized that our in-person luncheon originally scheduled for April 25th could no longer take place, we worried about how it would affect our fundraising efforts. I’m relieved and touched that our supporters came out stronger than ever to continue to give to ICHS.”

ICHS continues to adapt and respond to the changing health needs of the diverse communities it serves, including hosting COVID-19 drive-thru testing sites, rolling out telehealth services and working with community partners to bolster wellness through food and meal programs, at-home visits and other means of support.

 


2020 Sponsors

A message from our interim chief dental officer

To our esteemed patients,

Let me be the first to welcome you back! ICHS has reopened our dental clinics following Gov. Jay Inslee’s announcement on Monday, May 18 that dental services can resume. We are taking every possible precaution to ensure the safety and well-being of you and your loved ones so you can get the preventative care you deserve. In addition to in-person appointments, we have telemedicine options available for virtual visits.

Over the past few weeks, our dental teams have received training on safety policies and procedures to deliver care during this unprecedented time. We have also made all necessary changes to meet Washington state public health criteria for reopening.

While things may be different at our clinics, one thing hasn’t changed: our commitment to your health.

International District Dental Clinic
Monday to Friday, 9 am-5 pm

Holly Park Dental Clinic
Tuesday to Saturday, 9 am-5 pm

Bellevue Dental Clinic
Monday to Friday, 9 am-5 pm

Shoreline Dental Clinic
Monday to Friday, 9 am-5 pm

ICHS Dental Safety Protocols

  • Screening: All patients, visitors and staff are screened and have their temperatures checked before entering ICHS facilities. Staff are trained to identify COVID-19 symptoms.
  • Masking: We are following universal masking procedures.
  • Safety Equipment: Dental providers are fully equipped with masks, face shields and other safety equipment during all appointments to ensure staff and patient safety.
  • Waiting times: We have updated appointment scheduling to expedite patient visits.
  • Layout: We have modified ICHS facilities to support physical distancing.
  • Cleaning: We are thoroughly cleaning all surfaces and sanitizing equipment before and after each patient.

Call us today at 206.788.3700 to schedule an appointment. We are also here to address your concerns via telephone triage services and care coordination by phone.

Thank you for your continued support and we look forward to caring for you!


Samantha Lee-Chiu, DDS
Interim Chief Dental Officer

ICHS Foundation Bloom Online Fundraiser Announcement

Bloom Banner

Double your impact by making a gift by May 31st to provide free charity care for uninsured ICHS patients.

International Community Health Services Foundation is addressing the COVID-19 outbreak in our community. Complying with public health mandates, we canceled our 2020 Bloom Luncheon – our largest event of the year.

But we are not halting our fundraising.

Patients need critical health care now more than ever. With unemployment at a record high, the need for free charity care for the uninsured has never been greater.

 

Matching Challenge

Will you make an urgent gift of $100 to provide a health visit to one uninsured patient? Your gift today will be doubled up to $100,000 thanks to a matching challenge.

 

Meet Uncle Lau, a 71 year old Vietnamese refugee who relies on affordable health care services. ICHS was “crucial to his recovery” after he had a stroke in the early 2000’s with no health insurance. Donations to charity care are donated directly to patients like Uncle Lau.

Photo of Uncle Lau
“Lau worked for years helping to run a beauty salon while also delivering newspapers in the morning. But as the cost of his premiums rose, the payments became too steep — so he gave up his health plan.”
Read his story in 
Crosscut

ICHS has experienced a significant financial shortfall during the unprecedented public health crisis. Yet, frontline staff remain committed to providing critical services – all while uncertain of how long we can keep our doors open.

Your gift today will directly pay for critical patient services such as free COVID-19 drive-thru testing, telehealth visits, and other essential health services.

And now, you have an opportunity to double your impact with the $100,000 matching challenge.

Please make a donation today to keep our most vulnerable community members healthy.

 

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Contact Us

Questions? Please contact Foundation Development Coordinator, Tagoipah Mathno at: tagoipahm@ichs.com

 


Thank you to our Sponsors

 

PLATINUM

Patterson Dental

 

Ark & Winifred Chin Foundation

 

EMERALD

     

 

GOLD

Kaiser Permanente

 

SILVER

Keller Rohrback L.L.P.

Molina Healthcare of Washington

 

BRONZE

Arcora The Foundation of Delta Dental of Washington

Vulcan Inc.

 

COMMUNITY ALLIES

Asian Counseling & Referral Service

Seattle Chinatown International District Preservation & Development Authority

Viet-Wah Group

 

Teledentistry & emergency dental care

Pain doesn’t wait and we’re here to help if you have concerns or a dental emergency during Gov. Jay Inslee’s order to halt dental services through May 18.

Teledentistry screenings

Teledentistry provides consults with your ICHS provider via phone, smart device or computer. Call us to arrange a teledentistry screening if you have pressing symptoms such as bleeding, facial swelling, abscess, trauma or pain.

We can prescribe medication and provide instructions if it’s an issue that can safely wait. We will schedule a dental appointment as soon as possible if you need more immediate care.

Same-day appointments

The ICHS International District dental clinic is open six days a week for emergency dental care. We offer same-day appointments on a first-come, first-served basis.

For more information

Call: 206.788.3700

International Community Health Services to Receive $100K from Siemens Foundation to Support COVID-19 Response

Seattle-Based Community Health Center is one of 12 Receiving Financial Support from the Non-Profit Organization

The Siemens Foundation today announced it is providing $100,000 to International Community Health Services (ICHS) to respond to the COVID-19 crisis. The community health center is one of 12 receiving financial support from the non-profit organization established by Siemens USA. Aligning with its dedication to social equity, the Siemens Foundation, including funding provided to it by Siemens Healthineers, is committing a total of $1.5 million to support these critical healthcare providers so they can continue serving their communities when they are needed most.

“We are grateful to the Siemens Foundation and its support of ICHS’ essential role in maintaining the health of our communities,” said Teresita Batayola, ICHS CEO. “ICHS is needed now, more than ever and these funds support our viability and strength. This generous gift helps us meet the challenge of ensuring health care for all, regardless of insurance status or ability to pay. It supports ICHS efforts to deliver new remote models of care and bolsters our partnership in state efforts to reduce transmission through increased testing.”

This grant will help ICHS continue to provide services to vulnerable populations amid pandemic-related funding challenges and unanticipated financial burdens. Since its founding in the early 1970s, ICHS has been a primary source of affordable, in-language health care for the region’s diverse residents. Last year, ICHS served over 32,000 patients at its 11 locations, 69 percent of whom were low income and about 7 percent uninsured.

“Community Health Centers are the backbone of health care for low-income and vulnerable communities,” Congressman Adam Smith (D-WA). “The COVID-19 pandemic has significantly strained CHC personnel and resources, who are already underfunded. This generous donation to International Community Health Services will help them to continue their incredible work protecting and improving the health and safety of patients at a time when support for health care providers is desperately needed.”

“International Community Health Services is tirelessly working on the frontlines of the COVID-19 response, ensuring that historically marginalized and vulnerable communities receive the resources and care they need during this pandemic,” said Seattle Mayor Jenny A. Durkan. “I’m heartened to learn that their deep commitment to health and equity continues to be recognized, and grateful for their longstanding investment in the health of wellness of our community.”

ICHS was selected using equity criteria developed by the Siemens Foundation in consultation with the National Association of Community Health Centers, the Minnesota Association of Community Health Centers, and Siemens. The center is free to use the funding as it deems necessary in response to the crisis.

“As the COVID-19 crisis disproportionately threatens lower-income and medically underserved communities, it’s important for us to support the institutions that sustain our social compact,” said David Etzwiler, CEO of the Siemens Foundation. “Community health centers and their staff are on the front lines providing primary care every day and they now play an especially critical role in our medical services infrastructure when emergency services and hospital settings are overwhelmed. Vital services like these are paramount to supporting equity across America.”

The $1.5 million total commitment is funded, in part, by the Siemens Healthineers Fund of the Siemens Foundation, supported by Siemens Healthineers business in the United States.

“It is a critical time to ensure all patients and families are able to access the care they need,” said Dave Pacitti, Siemens Foundation Board of Directors member; President of Siemens Medical Solutions USA, Inc.; and Head of the Americas for Siemens Healthineers. “The nation’s community health centers are a vital safety net for millions of patients, and these investments will help them to continue providing affordable care that strengthens the entire U.S. healthcare system in combatting the pandemic.”

Free Rx delivery

ICHS has temporarily added a free pharmacy home delivery service for your added safety and convenience during the Covid-19 outbreak and the “Stay Home, Stay Healthy” order. Now, there is no need to wait in a pharmacy line or make an extra trip. Your prescriptions* and over-the-counter medications will be delivered, hassle-free within two business days.

New prescriptions

Getting a new prescription? Simply tell your ICHS provider you would like to sign up for home delivery.

Refills and transfers

Just call us to arrange home delivery for your next refill or after transferring your prescription from another pharmacy to ICHS.

For more information

Call your ICHS pharmacy location for help and questions about our Rx home delivery service:

International District Clinic: 206.788.3770
Holly Park Clinic: 206.788.3563
Shoreline Clinic: 206.533.2720

*Prescriptions must meet 340B eligibility. Excepting controlled prescriptions. For ICHS patients within King County.

Covid-19: Updates on ICHS care and services

The health and wellbeing of our patients, families and communities continue to be our No. 1 priority, even as COVID-19 creates uncertainty and different ways of doing things for all of us. We’re being agile and making changes to how we deliver care to ensure your safe and uninterrupted access to health services when you need them.

People with COVID-19 have had a wide range of symptoms that appear 2-14 days after exposure to the virus. Do you have symptoms such as coughing, shortness of breath or difficulty breathing? Do you have at least two of these symptoms: fever, chills, repeated shaking with chills, muscle pain, headache, sore throat, or a new loss of taste or smell? If yes, DO NOT visit an ICHS clinic. Click the CDC self-checker on the right and call us at (206) 788-3700 so ICHS nurses can direct you to the proper care and treatment.

Antibody testing, which looks for evidence of the body’s immune response to the virus, is not offered at ICHS. Current testing by the CDC and public health are for broad-based surveillance and research purposes only and not for individuals who want to know if they have been previously infected with COVID-19. At this time, many questions still remain regarding how antibody test results relate to immunity. Click here for more information.

Telehealth appointments

Drive-thru testing

Remote WIC services

Rx home delivery

Facts on COVID-19

The Washington State Department of Health has established a call center to address questions from the public. If you have questions about what is happening in Washington, how the virus is spread, and what to do if you have symptoms, please call 1 (800) 525-0127 and press #.

Here are a few important facts that public health wants to highlight, followed by their translations:

  • Most coronavirus illnesses are mild with fever and cough. A small percentage of people get severely ill with lung and breathing problems like pneumonia. Elderly people and people with underlying medical conditions are at highest risk for severe disease.
  • Wash hands often with soap and water for at least 20 seconds. If not available, use hand sanitizer.
  • Avoid touching your eyes, nose or mouth with unwashed hands.
  • Avoid contact with people who are sick.
  • Stay home while you are sick and stay at least 6 feet away from others.
  • Cover your mouth/nose with a tissue or sleeve when coughing or sneezing.
  • Wear a cloth mask which covers your mouth and nose, when outside your home.
  • Do not go to the emergency room if you think you have COVID-19. Emergency rooms need to serve those with the most critical needs. If you have difficulty breathing, call 911.

Stay Informed

Information is changing frequently. We recommend regularly checking out King County Department of Public Health’s website: www.kingcounty.gov/COVID or subscribing to the Public Health Insider blog for the most up to date information.

Community Health Plan of Washington put together this resource sheet for immigrants identifing resources that provide information about COVID-19, health care access, legal rights, financial assistance, social services, and employment information. While it is not an exhaustive list, it provides key links to information in one place.

Confronting Racial Bias and Harassment

Viruses don’t discriminate, and neither should we. For those who may or already have confronted bias or harassment, there are resources, including in some cities, ways to report to local law enforcement an incident of bias. Please check online for additional information. We encourage everyone to promote correct information about the coronavirus, its risk and transmission, and the importance of not stigmatizing a group based on background or country of origin.

You can help, please join us

ICHS and community health centers around the nation are facing critical supply shortages, staffing issues and funding challenges. Our work to ensure health care for all is more important now than ever. Please consider a gift to ICHS. Your generosity will help us set up COVID-19 testing sites, make sure local people and families facing hardship can access care, and provide lifesaving resources to protect our patients and clinical teams. Donate now