Urgent Notice: On April 28, 2026, the FDA has recalled TRUE METRIX blood glucose meters because of an issue that may show incorrect results.

International Community Health Services (ICHS) is sharing an important update to help keep you safe and informed about your diabetes management and care. 

The U.S. Food and Drug Administration (FDA) issued a Class I recall on April 28, 2026, the most serious type, for all TRUE METRIX Blood Glucose Monitoring Systems produced by Trividia Health due to a software issue that may affect how results are displayed. 

TRUE METRIX meters may show an “E-5” error message. According to the FDA, this message can mean two different things: 

• Blood sugar is extremely high (over 600 mg/dL), or 
• There is a problem with the test strip or device

Because of this, patients may delay care or treat themselves incorrectly, which can lead to serious health risks.

This recall affects all TRUE METRIX, TRUE METRIX AIR, and TRUE METRIX GO Self-Monitoring Blood Glucose Systems and TRUE METRIX PRO Professional Monitoring Blood Glucose System, including cobranded products sold under store or distribution partner names.

Recommendations for Patients using TRUE METRIX Meters and their Caregivers

You can continue using your TRUE METRIX meter for now. However, if you have access to another blood glucose meter, it is recommended that you use that instead when possible. 

For your safety, please do not change your insulin or other diabetes medications based only on an “E-5” error message.

If you have an E-5 Error Code and you feel unwell:

• Call 911 or go to the nearest emergency room if symptoms are severe
• Contact your provider right away, or
• Call the ICHS call center at (206) 788-3700

Be aware that delayed recognition of extremely low or high blood glucose levels could increase the risk of serious health complications or delays in treatment.

ICHS patients can call their pharmacy for more information on alternative blood glucose meters.

Read the full FDA Press Release here.