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Effective May 1, 2024, masks are recommended at all ICHS clinics and sites. ICHS is a health care facility. Please keep yourself and others safe.

Patient FAQ

Patient FAQ


Frequently asked questions

Yes. Although Washington state's mask guidance has changed, ICHS is complying with federal and state public health requirements that everyone wear masks while indoor health care facilities. (Updated April 2023)

No. Patients of all backgrounds are welcome at ICHS. Though ICHS was originally founded for Asian and Pacific Islanders, we have always served a diverse population of patients. Today we provide health services in 70+ languages.

ICHS charges patients a fee on a sliding scale, based on their family size and household income. If you do not have insurance, our patient services representatives can help you find out if you qualify for any free or low-cost insurance programs, and help you apply for it.

Call the clinic where you wish to make your appointment, come in person during regular business hours or use the ICHS patient portal to schedule an appointment online. You can find more information about scheduling appointments here.

When making your appointment, please inform the receptionist what language and/or dialect you will need during your appointment. Our staff will make arrangements to have an interpreter for you. Because of privacy laws, ICHS prefers not to use family members as interpreters during appointments.

ICHS accepts most major insurance coverage plans, including Medicare and Medicaid. Our patient services representatives can assist you with questions regarding health coverage for you and your family. You can find more information about insurance coverage and payment plans here.

Please inform the receptionist about any changes when you check in for your appointment. If you have lost your insurance coverage, ICHS can help you find and apply for free or low-cost insurance. We will not turn you away even if you do not have insurance.

No. We only fill prescriptions written by our providers.

ICHS’ Chinese traditional medicine services (acupuncture, acupressure, moxibustion and herbal treatment) are available at the International District Medical & Dental Clinic. For more information on hours of services, please visit this page.

Some insurance plans cover acupuncture and other Chinese traditional medicine treatments. Other plans require a referral from a primary care provider. Please call the International District clinic for more information.

For a copy of your medical record, please go to the ICHS clinic where you receive care and sign the authorization for release of records. Release of records may take up to 15 working days. ICHS will only process a disclosure request based upon a valid, complete, and signed authorization form.

Laboratory results are sent to patients within two weeks after the test. Please call ICHS and speak with a nurse if you have not received your results after two weeks of the test.

For questions about medical records, please call 206.788.3712.

ICHS welcomes patient feedback. You can submit your comments and suggestions through the patient suggestions boxes at our clinics and through our quarterly patient satisfaction surveys. You may also join our Patient Advisory Council.

You can make a donation to ICHS through the ICHS Foundation, which was established in 2007 to help raise funds for and give philanthropic support to ICHS. We accept donations by check, cash, Visa, MasterCard, American Express and online. You can also call 206.788.3672 for more information.


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