International Community Health Services to Receive $100K from Siemens Foundation to Support COVID-19 Response

Seattle-Based Community Health Center is one of 12 Receiving Financial Support from the Non-Profit Organization

The Siemens Foundation today announced it is providing $100,000 to International Community Health Services (ICHS) to respond to the COVID-19 crisis. The community health center is one of 12 receiving financial support from the non-profit organization established by Siemens USA. Aligning with its dedication to social equity, the Siemens Foundation, including funding provided to it by Siemens Healthineers, is committing a total of $1.5 million to support these critical healthcare providers so they can continue serving their communities when they are needed most.

“We are grateful to the Siemens Foundation and its support of ICHS’ essential role in maintaining the health of our communities,” said Teresita Batayola, ICHS CEO. “ICHS is needed now, more than ever and these funds support our viability and strength. This generous gift helps us meet the challenge of ensuring health care for all, regardless of insurance status or ability to pay. It supports ICHS efforts to deliver new remote models of care and bolsters our partnership in state efforts to reduce transmission through increased testing.”

This grant will help ICHS continue to provide services to vulnerable populations amid pandemic-related funding challenges and unanticipated financial burdens. Since its founding in the early 1970s, ICHS has been a primary source of affordable, in-language health care for the region’s diverse residents. Last year, ICHS served over 32,000 patients at its 11 locations, 69 percent of whom were low income and about 7 percent uninsured.

“Community Health Centers are the backbone of health care for low-income and vulnerable communities,” Congressman Adam Smith (D-WA). “The COVID-19 pandemic has significantly strained CHC personnel and resources, who are already underfunded. This generous donation to International Community Health Services will help them to continue their incredible work protecting and improving the health and safety of patients at a time when support for health care providers is desperately needed.”

“International Community Health Services is tirelessly working on the frontlines of the COVID-19 response, ensuring that historically marginalized and vulnerable communities receive the resources and care they need during this pandemic,” said Seattle Mayor Jenny A. Durkan. “I’m heartened to learn that their deep commitment to health and equity continues to be recognized, and grateful for their longstanding investment in the health of wellness of our community.”

ICHS was selected using equity criteria developed by the Siemens Foundation in consultation with the National Association of Community Health Centers, the Minnesota Association of Community Health Centers, and Siemens. The center is free to use the funding as it deems necessary in response to the crisis.

“As the COVID-19 crisis disproportionately threatens lower-income and medically underserved communities, it’s important for us to support the institutions that sustain our social compact,” said David Etzwiler, CEO of the Siemens Foundation. “Community health centers and their staff are on the front lines providing primary care every day and they now play an especially critical role in our medical services infrastructure when emergency services and hospital settings are overwhelmed. Vital services like these are paramount to supporting equity across America.”

The $1.5 million total commitment is funded, in part, by the Siemens Healthineers Fund of the Siemens Foundation, supported by Siemens Healthineers business in the United States.

“It is a critical time to ensure all patients and families are able to access the care they need,” said Dave Pacitti, Siemens Foundation Board of Directors member; President of Siemens Medical Solutions USA, Inc.; and Head of the Americas for Siemens Healthineers. “The nation’s community health centers are a vital safety net for millions of patients, and these investments will help them to continue providing affordable care that strengthens the entire U.S. healthcare system in combatting the pandemic.”

Free Rx delivery


ICHS has added a free pharmacy home delivery service for your safety and convenience during the COVID-19 pandemic. Now, there is no need to wait in a pharmacy line or make an extra trip. Your prescriptions* and over-the-counter medications will be delivered, hassle-free within two business days.

New prescriptions

Getting a new prescription? Simply tell your ICHS provider you would like to sign up for home delivery.

Refills and transfers

Just call us to arrange home delivery for your next refill or after transferring your prescription from another pharmacy to ICHS.

For more information

Call your ICHS pharmacy location for help and questions about our Rx home delivery service:

International District Clinic: 206.788.3770
Holly Park Clinic: 206.788.3563
Shoreline Clinic: 206.533.2720

*Prescriptions must meet 340B eligibility. Excluding all controlled prescriptions. For ICHS patients within King County.

ICHS telehealth visits

Now you can see your doctor, dentist or mental health counselor through telehealth.

A telehealth visit is just like an in-person visit, but allows you to continue to receive primary and behavioral health care, or a dental consultation, while limiting person-to-person contact. It helps us all do our part to limit community transmission of COVID-19. You can schedule either a telephone visit or a virtual visit.

  • A telephone visit lets you share a conversation with your provider over a phone line.
  • A virtual visit takes place face-to-face through live video with your primary care clinician, dentist or behavioral health provider. A virtual visit requires an internet connection and a computer, tablet or smartphone equipped with a camera, microphone and speaker.

Sometimes, it may be necessary for you to be seen in the clinic. If your care team determines this is the best way to address your care, they will let you know. If you need language assistance, please let us know when you schedule your appointment.

Make a Telehealth Appointment

For more information, please call: 206.788.3700

Call 911 for medical emergencies
Telehealth is not for emergencies or potentially life-threatening medical conditions such as chest pain, severe shortness of breath, severe abdominal pain or headache. If you experience these symptoms call 911.

Congressman Adam Smith visits ICHS to hear API community concerns following the COVID-19 epidemic

Group Photo
L-R: Michael Byun, executive director at Asian Counseling & Referral Service, Teresita Batayola, CEO and President at ICHS, Maiko Winkler-Chin, executive director at Seattle Chinatown-International District Preservation and Development Authority, Congressman Adam Smith, Ron Chew, foundation executive director at ICHS, Nigel Lo, CEO at KinOn, and Dr. Asqual Getaneh, ICHS chief medical officer. Photo by Rick Wong.

Congressman Adam Smith (WA-9) visited the International Community Health Services (ICHS) medical-dental clinic in the Chinatown-International District on March 6, to address the impacts COVID-19, also known as the coronavirus, is having on the local Asian Pacific Islander community. The congressman joined Teresita Batayola. ICHS CEO, Dr. Asqual Getaneh, ICHS chief medical officer, and leaders from several neighboring nonprofits, including Maiko Winkler-Chin, executive director at Seattle Chinatown-International District Preservation and Development Authority, Michael Byun, executive director at Asian Counseling & Referral Service, and Nigel Lo, CEO at KinOn.

One of the key topics of discussion was how community health service providers are faring amid the outbreak. ICHS has been proactively working with public health officials in Public Health — Seattle & King County and staff of the County Executive and Seattle Mayor’s office to coordinate its response and to educate the public on personal hygiene and social distancing to decrease the risk of transmission.

“Local and state health workers across Washington are working around the clock to combat the coronavirus outbreak and I thank them for their lifesaving efforts,” said Rep. Smith.

Photo of Meeting
Community members discuss efforts to address COVID-19 with Rep. Adam Smith. Photo by Rick Wong.

Community leaders also discussed concerns regarding the impact on Asian-owned businesses and workers, as well as more vulnerable members of the community, such as the elderly. They reported an increase in anti-Asian bias and xenophobia, and shared suggestions on how the congressman and others in government could offer their support and additional resources.

“It is critical that members of the community follow guidance of health experts and avoid misinformation about coronavirus,” said. Rep. Smith. “Misinformation has led to the stigmatization of those of Asian descent based on fear and xenophobia – this is a danger to the well-being of our communities and to public health. We must remain unified and vigilant at this critical time to combat this epidemic and to uphold our resilient and diverse communities. I applaud ICHS, ACRS, Kin On, and other community partners for their dedication to protecting the health and well-being of all of our community members.”

“We appreciate Congressman Adam Smith’s longtime support – he is a strong ally as we work to address the challenges of the COVID-19 outbreak together,” said Batayola. “His visit today offered a valuable chance to discuss his impact and how we can work collectively to keep our local community members safe and healthy, and help reduce the misinformed racist stigma against Asian Americans.”

Governor Inslee visits ICHS clinic, urges vigilance against COVID-19

From left: Sharissa Tjok, Outreach & Enrollment Coordinator; Rachel Koh, Chief Operations Officer; Asqual Getaneh, Chief Medical Officer; Gildas Cheung, ICHS Board President; Hermes Shahbazian, Chief Financial Officer; Gov. Jay Inslee; Ron Chew, ICHS Foundation Director; Teresita Batayola, President and CEO.

Governor Jay Inslee visited the International District clinic of International Community Health Services on Tuesday, March 3, to meet with ICHS leadership and held a press conference on the state’s efforts to address the COVID-19 (coronavirus) outbreak.

During the press conference, Governor Inslee and State Health Officer Dr. Kathy Lofy reiterated the importance of being vigilant about washing hands and staying home if you become sick. “We are all in this together,” he said. “We are all potential subjects and we all got to pull together on this issue.”

Inslee’s tour, scheduled before the spread of COVID-19, was originally planned to discuss barriers to health care coverage and the state’s efforts to expand coverage with Cascade Care, the nation’s first public option for health insurance. ICHS CEO Teresita Batayola and her leadership team discussed with Inslee concerns about ICHS patients’ health care access in the wake of federal rules targeting immigrants and refugees.

Statement in the wake of the coronavirus

ICHS President and CEO Teresita Batayola speaking on the importance of not discriminating against people in our community wearing masks and furthering stigma at a news conference held at Asian Counseling and Referral Service on Feb. 7. Courtesy King County Public Health.

Immigrant and refugee community leaders and organizations urge everyone to know the facts about the coronavirus, not to stigmatize individuals and families from particular groups, and to speak out against bias and harassment.

After the international news broke about the coronavirus and Washington’s first case confirmed on January 21, immigrant and refugee community leaders and organizations have noticed an alarming increase in bias and harassment against our Asian American communities. We are deeply concerned about the adverse impact and ask everyone to have accurate information about the coronavirus, including what are the appropriate precautions to take to prevent the illness.

Reliable and factual information is available online from our local and state public health officials and from the CDC (Centers for Disease Control and Prevention). Currently, there is no threat of a coronavirus outbreak in Washington state and King County. We are encouraging everyone to practice preventative measures, like those for the common flu or a cold that includes proper handwashing with soap and water and covering your cough or sneeze in your elbow. If you are ill, stay home and seek healthcare.

For those who may or already have confronted bias or harassment, there are resources, including in some cities, ways to report to local law enforcement an incident of bias. Please check online for additional information. We encourage everyone to promote correct information about the coronavirus, its risk and transmission, and the importance of not stigmatizing a group based on background or country of origin.

Asian Pacific Islander Coalition – King County
Asian Pacific Islander Coalition – Snohomish County
Asian Pacific Islander Coalition – Yakima
Asian Counseling and Referral Service
Asian Pacific Directors Coalition
Chinese Information and Service Center
Coalition of Immigrants Refugees and Communities of Color
Eastside Refugee and Immigrant Coalition
India Association of Western Washington
International Community Health Services
Interim CDA
King County Immigrant and Refugee Commission
OneAmerica
Pacific Islander Health Board

We’re improving your patient experience with MyChart


ICHS is pleased to announce that we have changed our electronic health records system to provide you with a better care experience. This new system will make it easier for you to access information and interact with your ICHS care team with a new online patient portal called MyChart®.

Effective immediately, MyChart gives you online access to your health records, from wherever you are. You can view test results, medications and immunizations, allergies and your medical history. You can access and coordinate care among different providers, as well as send and receive messages from your care team.

MyChart replaces the ICHS Patient Portal. If you currently have an ICHS Patient Portal account, you will need to request a new MyChart login and password.

Thank you for allowing us to partner with you for your good health. We look forward to connecting with you soon.

City of Seattle joins AiPACE to help elders age in place

AiPACE team with Mayor Durkan
(From left) Mika Kurose Rothmann, Senior Deputy Mayor Michael Fong, Tagoipah Mathno, Ruthann Kurose, Seattle Mayor Jenny A. Durkan, Ron Chew, Heidi Wong

The Seattle City Council approved $1 million to construct a new senior care facility on North Beacon Hill. This is a major milestone adding to the $4.5 million state appropriations towards the $20 million goal for Aging in PACE Washington (AiPACE), a joint partnership between International Community Health Services (ICHS) and Kin On Health Care Center (Kin On).

A successful campaign will result in a 25,000-square-foot senior care facility built on the vacant north parking lot of the Pacific Medical Center as part of a larger development to include 262 units of affordable housing and an early childhood center.

“We’re grateful that the city has come on board in helping seniors age with dignity in their community,” said Paul Mar, AiPACE capital campaign co-chair. “Having the option to age at home is something we want for every senior, myself included!”

AiPACE will provide integrated health care to allow seniors to “age in place” while delaying or preventing the need for institutional care. Participants and their caregivers receive easy access to preventive, primary, long-term care, and support services. Studies have shown that participants in this care model report being happier, healthier and more independent than their counterparts in nursing homes.

“As our city continues to address the challenge of affordability, it’s crucial that we make investments that allow our senior neighbors to remain in the communities they’ve known,” said Seattle Mayor Jenny A. Durkan. “Our elders enhance the vibrancy of our community and help to impart the deep cultural knowledge of our neighborhoods and region. I’m delighted that we can support this vital program.”

The $1 million city award towards creating home and community-based senior services is especially timely as our region faces a crisis in elder care. The latest statistics show that over 19 nursing homes in Washington have either closed or announced closure within the last three years.

“With partnership from public and private funders, AiPACE aims to lead the way in revitalizing elder care for our region and beyond,” commented Martha Choe, AiPACE capital campaign co-chair.

For more information about AiPACE, please contact Heidi Wong at 206.788.3585 or heidiw@aipace.org.

Historical exhibit at ICHS International District Clinic chronicles a disappearing neighborhood

From left: Kia Truong, Ron Chew, Jenifer Chao.

A permanent historical exhibit opened today in the lobby of the International Community Health Services (ICHS) flagship clinic. The collection of early documents, photos and artifacts memorializes a rapidly-disappearing Chinatown-International District, as it tells the story of the health center.

The exhibit was made possible by a $80,000 grant from Historic South Downtown and traces the growth of ICHS through its 46-year-long history.

“We were thrilled to receive such a rich repository of photos and memories from the community,” said Debbie Louie, ICHS marketing coordinator and exhibit curator.

ICHS’s history is deeply rooted within Seattle’s Chinatown-International District. Early founders and community activists, like Sister Heide Parreño, Bruce Miyahara and Bob Santos, sought to provide affordable health care for the neighborhood’s residents, most of whom were low-income first-generation Chinese, Japanese and Filipino immigrants.

“Those early residents are all gone now,” said Ron Chew, ICHS Foundation director. “We continue to honor their spirit and what they meant to the founding of our institution.”

ICHS remains a welcoming place as its patients’ needs have evolved along with burgeoning growth in King County and new immigrant and refugee arrivals. A new generation of activists and health care professionals have assumed the mantle of leadership and advocacy for affordable health care and the rights of immigrants.

Many ICHS staff members, like employee Kia Truong, patient services supervisor at the International District clinic, are first-generation immigrants themselves with a strong connection to the health center’s founding mission. Their personal experiences are also captured in the exhibit.

“I first came to the ID Clinic with my parents, after we had left a refugee camp in Vietnam for the U.S.,” said Truong, who has worked for ICHS for 22 years. “I immediately felt it was a warm place to work and to contribute to the community by helping other new immigrants.”

Yvone Ung immigrated to the U.S. from Cambodia after her family was caught in the brutality of the Khmer Rouge. Fluent in five languages, she started working for ICHS 20 years ago as an interpreter. She said speaking patients’ same language helps puts them at ease and results in better health care. “I love my job, I love ICHS” she said.

Today, ICHS serves 32,000 patients at its 11 clinic locations in Seattle, Bellevue and Shoreline. It is the largest non-profit health care organization serving Asian Pacific Islanders in Washington State. It provides interpretation in 50 different languages, making it one of the most diverse community clinics in the nation.

“We invite everyone to stop by our International District clinic to learn more about the history of ICHS and our commitment to health care for all,” said Teresita Batayola, ICHS CEO.

The historical exhibit at the ICHS International District Clinic expands on a historical display that opened in August 2018 at the Shoreline Clinic. Similar displays are planned for the ICHS Holly Park and Bellevue clinics in 2020 and 2021.

Read more about ICHS’s history inA Documentary History, a 35-year narrative view of the people and ideals behind ICHS’s work to serve Seattle’s communities written by ICHS Foundation Director Ron Chew.